Net Promoter Score (NPS) and eNPS calculator
Turn 0–10 “how likely are you to recommend” answers into a score from −100 to +100. It opens on a worked example — change any number. Nothing you enter is saved.
NPS
45
- Promoters
- 60%
- Detractors
- 15%
NPS: Reported as a number from −100 to +100, not a percentage.
The formula
- NPS = percentage of promoters − percentage of detractors
How to read it
Passives count toward the total but not the score. The same math works for employee NPS (eNPS) using the “recommend as a place to work” question. Net Promoter® and NPS® are registered trademarks of Bain & Company, Inc., NICE Systems, Inc. and Fred Reichheld.
Definitions, a full worked example and common pitfalls are in our guide: Net Promoter Score (NPS): Formula, Origin and Limits.
General information, not accounting, tax or financial advice. Definitions vary between companies — match the formula to how your own systems count.